Delivery & Returns

Made to Order, Made for You

Every piece we create is made to order. This means when you place an order, we begin crafting your garment specifically for you—ensuring the perfect quality and reducing waste. It's our commitment to slow, intentional fashion.

Delivery

Processing Time

Your order will be carefully made and shipped within 3-5 working days of purchase. We'll send you a confirmation email once your piece is on its way.

Shipping Rates

We ship worldwide from the UAE.

UAE Delivery: AED 20
International Delivery: AED 50

All orders are shipped via trusted courier services with tracking included, so you can follow your package every step of the way.

Returns & Exchanges

Because each piece is made to order specifically for you, we are unable to accept returns or exchanges.

We take great care in our craftsmanship and quality control to ensure every piece meets our high standards before it reaches you. If you have any questions about sizing, fabric, or fit before placing your order, please don't hesitate to reach out—we're here to help you choose the perfect piece.

What if something arrives damaged or defective?

In the rare case that your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order. We'll work with you to make it right.

Questions Before You Order?

We're here to help! If you have questions about sizing, fabrics, care instructions, or anything else, please reach out to us before placing your order. We want you to feel confident in your purchase.

Contact us at: info@jhouni.com

Thank you for supporting slow, sustainable fashion. Every piece you order is a conscious choice—for your body, for the planet, and for a more intentional way of living.